Overview of Our Returns Policy

You may be eligible for a refund, replacement, or repair in the following situations:

1. Incorrect products or quantities were delivered
2. Products arrived damaged during transportation
3. Products are defective or fail during the warranty period
4. You no longer require the product and wish to request a convenience return

Please note that convenience returns are subject to approval and specific conditions.

For all return requests and support inquiries, contact:

Email: masScientificUK@gmail.com

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What should I do if I receive the wrong item or quantity?

If you receive an incorrect product or quantity discrepancy:

• Notify our customer service team within 30 days of delivery
• Include photographs and order details where possible
• If a return is required, return instructions and authorization details will be provided

Returned items should remain in original packaging and be securely packed.

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What should I do if my delivery arrives damaged?

If your shipment arrives with visible damage:

• Note the damage on the courier or delivery documentation upon receipt
• Contact us within 7 days of delivery
• Provide photographs and supporting information to help process the claim quickly

Where applicable, replacement products will be arranged promptly.

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What if a product is defective or stops working?

If a product is defective upon arrival or fails during the warranty period:

• Contact us within 30 days of identifying the issue
• Provide details of the fault, including photographs if available

Depending on the product type, we may arrange:

• A replacement product
• Product repair
• Return instructions for inspection

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Can I return products if I change my mind?

Yes, standard stocked products may be returned within 60 days of delivery if they are:

• Unused
• Unopened
• In original packaging
• Suitable for resale

Please note:

• A 15% restocking fee may apply
• Return shipping costs are the customer’s responsibility unless the return is due to our error or product defect

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Which products cannot be returned?

The following products are generally non-returnable:

• Customized or special-order products
• Non-catalogue or non-stocked items
• Refrigerated or temperature-sensitive products
• Expired or short shelf-life items
• Used, damaged, or defaced products
• Chemicals, reagents, diagnostics, sterile, or medical products

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How do I arrange a return?

Before returning any item, you must contact our support team for return authorization and instructions.

Unauthorized returns may not be accepted.

MAS Scientific Laboratory Trading Limited
Email: masScientificUK@gmail.com